Probability and Statistics Seminar

14/05/2014, 11:30 — 12:30 — Room P3.10, Mathematics Building
Tiago Matos, Celfocus: Telco & Media
Mathematics in consultancy
Major telecommunications companies currently hold complex
systems, with varying interdependencies and still remarkable
reliability. The constant development and changes in their core,
along with different types of users involved in the use of these
systems, makes them extremely interesting. The maintenance, the
service assurance and the positive evolution of this network
depends on the deep understanding and control of these complex
systems. This knowledge, which refers to different interactions
between internal and exogenous systems, allows you, for instance,
to control and increase the speed of problem solving, to correctly
approach trouble tickets and to detect the root of the
problems.
To address these problems, the deconstruction of an error
safeguarding and fuzzy logic has been implemented, emphasizing the
control, the precision and the planning of the systems behaviour.
Statistics and Quality Control brought another perspective to
approach these issues. The first results, obtained from field
operations and with a direct influence on the user's experience,
are the focus of this presentation.


